Who Are the Core Customers of Cleanaway Company?

The C&I segment is the primary revenue engine, serving about 150,000 customers in 2025 including small businesses, national retail chains, and Tier 1 construction firms; this segment drives the largest share of Cleanaway customers and commercial bin services from Cleanaway for retailers.

Cleanaway holds contracts with over 140 local government councils in 2025/2026, delivering kerbside collection and recycling to millions of households and municipal waste collection contracts across Australia.

Cleanaway serves a mixed customer base: businesses (C&I) are the revenue core, institutions (local councils) provide long-term contracted volume, and consumers (household waste customers) are the end beneficiaries of municipal programs.

In 2025 Cleanaway's most commercially important segment remains C&I, which accounts for the largest revenue share and covers services like Cleanaway industrial waste removal for manufacturers, Cleanaway services for small businesses, and Cleanaway solutions for construction sites; the firm also targets healthcare and heavy industry for hazardous and hydrocarbon management.

Sydney, Melbourne, and Brisbane concentrate the majority of Cleanaway customers because urban population density and retail/office stock require frequent commercial bin services and municipal collection. These corridors generate the highest tonnages and revenue per site, driving operational focus.

Western Australia and Queensland show surging demand from mining and infrastructure projects for industrial waste removal and decommissioning services; project-driven volumes spike near major resource operations.

Cleanaway's network of over 300 sites gives national coverage while enabling local contracts with municipal, commercial waste customers and industrial and municipal clients; this network supports consistent service levels and revenue diversification across segments.

Demand is accelerating where state governments increased waste-to-landfill taxes and expanded recycling mandates-states with higher levies show faster uptake of Cleanaway recycling customers and advanced sorting services. Mining-related waste in WA and Queensland, plus municipal contracts to meet circular-economy targets, are top growth drivers.

Cleanaway customers now include buyers of recovered energy and recycled resin after Blueprint 2030 pushed the firm into Energy-from-Waste and circular plastics manufacturing; this attracts brand partners and industrial clients without abandoning collection for household waste customers and commercial waste customers.

Strong operational discipline preserved long-term municipal waste collection contracts and commercial bin services from Cleanaway for retailers; the company sustained core service levels while commissioning large capital projects.

Closed-loop packaging ventures with global consumer brands create sticky demand from commercial and manufacturing customers for recycled resins, increasing renewals among industrial and municipal clients and boosting cross – sell into Cleanaway services for small businesses and construction sites.

By 2026 Cleanaway maintained > 20% EBIT margins in core segments while scaling Energy – from – Waste plants and plastics manufacturing; the most important growth driver is capturing downstream value-turning waste collection into feedstock sales and energy contracts, which attracts mining and resources companies, hospitality and restaurants, and healthcare waste customers.